Refund Policy

These are digital, made-to-order files

Every template is customized with your logo, your text and your colors before it is sent to you. Once a customized file has been delivered it cannot be returned or resold, which is why the rules below depend on how far the work has progressed.

Full refund before work starts

If you change your mind before we begin customizing your template, you get 100% of your money back, no questions asked. Just message us on WhatsApp.

Full refund if we fail to deliver

You are entitled to a complete refund in any of these cases:

• We do not deliver your file within the agreed time and have not agreed a new date with you.
• The delivered file is corrupted or unplayable and we cannot supply a working replacement.
• The final result is materially different from the template you saw on this site.

After delivery: we revise instead of refund

If the file works and matches the template but you want changes, we do not refund — we fix it. Every order includes 2 rounds of revisions at no extra cost. Tell us what to change and we will send a corrected version.

We cannot refund a delivered file because you no longer need it, or because you ordered the wrong template after it was already customized.

How to request a refund

Message us on WhatsApp or send an email within 48 hours of delivery. Include your order details and a short description of the problem. We reply to every request — we do not ignore refund messages.

Approved refunds are sent back through the same payment method you used, usually within 5 business days depending on your bank or PayPal.